Refund Policy — Paradisemart.pk

At Paradisemart.pk, customer satisfaction is important to us. Due to the nature of our products, we maintain a strict no-refund policy except in the specific situations described below.

When refunds or replacements are accepted

• Wrong Product Delivered: If you receive a product that is different from the item you ordered, you are eligible for a replacement or full refund.
• Expired or Defective Product: If the product delivered to you is expired or defective at the time of delivery, you are eligible for a replacement or refund.

Conditions for refund / replacement

• Please notify us within 48 hours of receiving the product.
• The product must be unused, unopened, and returned in its original packaging (unless otherwise instructed).
• Provide proof of purchase — order number, invoice, or screenshot of the order confirmation.
• We may request photos or a short video showing the issue (wrong item, expiry date or defect).

Refund processing

If your refund is approved, it will be processed via the same payment method used for the purchase. Refunds typically take 7–10 business days to appear in your account, depending on your bank or payment provider.

No refunds in other cases

We do not accept refunds or exchanges for the following reasons:

• Change of mind.
• Opened or partially used products (unless the product was defective or expired on delivery).
• Damage caused after delivery by the customer.

How to request a refund / replacement

1. Contact our support within 48 hours with your order number and photos or videos of the issue.
2. Send the required information to:  WhatsApp:[03399002985].
3. Our team will review the case and get back to you with instructions for the return or replacement.